• Supported version for Clearance Portal is Chrome and Internet Explorer 8.0 or higher.

• Clear browser cache before logging in to the Portal.

Internet Explorer

1. Open Internet Explorer.
2. IE 8: From the Tools menu choose Internet Options.
3. IE 9: In the upper right corner, click the small gear icon (to the right of the star icon) and choose Internet Options
4. On the General tab, under Browsing history, click Delete.
5. Un-check the Preserve Favorites website data box.
6. Check the Temporary Internet files, Cookies, and History boxes.
7. The Form data, Passwords, and inPrivate Filtering data boxes may be left un-checked. You can check them to delete this data if you so choose.
8. Click Delete.
9. When finished, click OK to return to your Internet Explorer window.
10. Close the Internet Explorer window and reopen.

Chrome

1. In the top-right corner of Chrome, click the Chrome menu Chrome Menu.
2. Select More tools > Clear browsing data.
3. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
4. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
5. Click Clear browsing data.